Privacy Policy

1. Introduction

Cybernex Auto LLC ("Cybernex Auto," "we," "us," or "our") operates the website cybernexauto.com and the Cybernex Auto fleet management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

Personal Information

When you apply to rent a vehicle or create an account, we may collect:

• Full name, email address, and phone number
• Driver's license information and photos
• Payment information (processed securely via Stripe)
• Physical address
• Vehicle preferences and rental history

Automatically Collected Information

• Device and browser information
• IP address and general location
• Usage data and cookies

GPS and Vehicle Tracking

Vehicles in our fleet are equipped with GPS tracking devices for fleet management, safety, and theft prevention purposes. Location data is collected during the duration of your rental agreement.

3. How We Use Your Information

• Process rental applications and manage your account
• Process payments and manage billing
• Communicate with you about your rental, payments, and account
• Monitor fleet vehicle locations for safety and operations
• Manage toll and ticket processing associated with your rental
• Comply with legal obligations under Illinois law
• Improve our services and user experience

4. Gmail Integration

Our platform may request read-only access to a designated Gmail account to automatically detect and match Zelle payment notifications. This integration:

• Only reads emails from known Zelle notification senders
• Does not read, store, or access any other email content
• Does not send emails on your behalf
• Can be disconnected at any time from the dashboard
• Uses Google OAuth 2.0 with the minimum required scope (gmail.readonly)

We comply with the Google API Services User Data Policy, including the Limited Use requirements.

5. Payment Processing

We use Stripe to process credit card payments. Your card details are sent directly to Stripe and are never stored on our servers. Stripe's privacy policy is available at stripe.com/privacy.

6. Data Sharing

We do not sell your personal information. We may share your data with:

• Payment processors (Stripe) to process transactions
• Government agencies when required by law (e.g., toll and ticket authorities)
• Insurance providers as required by your rental agreement
• Service providers who assist in operating our platform (hosting, email, analytics)

7. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage for sensitive credentials, row-level security for multi-tenant data isolation, and regular security reviews. However, no method of electronic transmission or storage is 100% secure.

8. Data Retention

We retain your personal information for the duration of your account and rental agreements, plus any additional period required by law. You may request deletion of your data by contacting us.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Disconnect third-party integrations (e.g., Gmail) at any time
• Opt out of non-essential communications

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.